Driver's License Information

Customers who reside in the United States, U.S. Territories, or Canada

Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer.  Digital licenses are not accepted.  The driver's license must be valid for the entire rental period.

Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:

• They also present an Active Military ID, and

• They are in compliance with their military extension policy of the state which issued the license.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.

Customers travelling to the U.S. and Canada from other countries

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws.  The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. 

Customers traveling to the United States and Canada from another country must present the following:

• Their home country driver’s license, and

• If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.  

• If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. 

• If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case the home country license must also be presented.

• Customers may not rent a vehicle solely with the International Driver’s Permit.  The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.

• In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.

Other requirements

• Photocopies of Driver’s Licenses are not accepted

• “Learner’s Permits” are not accepted.

• Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

• Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license.  Additional Government-issued identification may be required.

Extended Protection

The purchase of Extended Protection (EP) is optional and not required in order to rent a vehicle.

This is a summary only and is subject to all provisions, limitations, exceptions and exclusions of the EP policy. Upon request, a copy of the policy is available for review. EP may provide a duplication of coverage already furnished under a personal insurance policy or some other source. Owner’s employees, agents or endorsees are not qualified to evaluate the adequacy of renter’s existing coverage.

Optional EP provides you with minimum financial responsibility limits (at no charge to you) as outlined in the applicable motor vehicle financial responsibility laws of the state where the vehicle is operated AND excess insurance provided by the insurance policy. This supplies you and any authorized drivers with third-party liability protection with a combined single limit per accident equal to the difference between the minimum financial responsibility limits referenced above and $1,000,000 Combined Single Limit per accident. EP will respond to third party accident claims that result from bodily injury, including death, and property damage that arise from the use or operation of the vehicle as permitted in the Rental Agreement. The policy does not provide coverage for any loss arising from the use or operation of Vehicle in Mexico.

Arrival Directions

Follow the signs to baggage claim. Proceed to the lower level of the parking garage across from baggage claim.

Debit Card Policy

Please see Renter Requirements policy for debit card information.

Roadside Assistance PLUS

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Collision Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-803-4444.

Additional Driver

Additional drivers must meet same rental qualifications as the renter, except spouse or domestic partner. Additional drivers must appear at the rental counter with the primary renter. There is no fee for additional drivers in California. Additional drivers must be 21 or older.

Cross Border Policy

Mexico insurance is required to drive into Mexico, and must be purchased from a location on the border prior to entering Mexico. Renters must be at least 25 years old to be eligible.

The Mexico insurance price depends on the type of vehicle rented: $35 per day for Economy through Full Size cars, $40 per day for Minivans and Small SUVs, and $50 per day for 12 or 15 Passenger vans (only available for specific corporate accounts). All other vehicles cannot be driven into Mexico.

After Hours Service

11:00 pm - 5:30 am
If returning after hours, please place the keys and the rental jacket in the Green return box located at the Alamo rental kiosk on the zero level of the parking structure.

Personal Accident Insurance / Personal Effects Coverage

Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered at the time of rental for an additional daily charge. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers or any member of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI/PEC is subject to the provisions, limitations and exclusions of the PAI/PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or ACE INC Insurance in Canada. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC.

Forms of Payment

The following forms of payment are accepted at the end of the rental.

VISA®
MasterCard®
American Express®
Discover Network®
Debit card
Cash
Traveler's check
Prepaid gift card
Money order

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Alamo is not responsible for any overdraft fees incurred.

Renter Requirements

All renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. International renters require a valid passport; the name on the passport must match the name on the driver's license. For local, non-deplaning renters, proof of residency or additional identification may be required. For renters using a Mexican driver's license, a matching voter registration card is required as a third form of identification. Individuals with learner's permits are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. This is only a summary. For additional details, please reference the Driver’s License Information Policy.

AGE –

This location rents to driver’s between the ages of 21-24 for an additional fee. Certain car class restrictions apply.

NON CREDIT CARD DEPOSITS –

Debit cards are accepted at our airport locations at the time of rental with a round trip travel ticket (i.e. cruise ship, train, airline) e-ticket, or travel itinerary that shows the renter's name and discloses a return date and port of entry.

DEPOSIT AMOUNT –

A major credit card or debit card in the renter’s name is required on all rentals. If using a debit card please see above for further qualification information. A deposit equal to the cost of the rental will be taken at the time of rental, and the funds will not be available for use until after the vehicle has been returned. If using a California driver’s license and have a zip code listed within 90000 to 93599, a deposit amount of $200 plus the actual cost of the rental will be required. Major credit cards, debit cards are accepted for final payment. This location is not responsible for any overdraft fees incurred.

Toll Pass Policy

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.

The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.

• Northeast US (including regions in the Midwest):

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/northeast-us-tolls.html

• Massachusetts:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/massachusetts-toll-options.html

• Chicago Metropolitan Area:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/chicago-toll-pass-program.html

• Golden Gate Bridge and Northern California Bay Area:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/northern-california-toll-options.html

• Southern California:

 https://www.alamo.com/en_US/car-rental-faqs/toll-charges/southern-california-toll-options.html

• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:

 https://www.alamo.com/en_US/car-rental-faqs/toll-charges/other-state-toll-options.html

• Louisville KY:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/indiana-kentucky-toll-options.html

• Utah:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/utah-toll-options.html

To view our entire coverage map, go to https://www.alamo.com/en_US/car-rental-faqs/toll-charges.html and click on Coverage Map.


TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass

Damage Waiver

Collision Damage Waiver -CDW- is not insurance. The purchase of CDW is optional and not required in order to rent a vehicle. CDW for this branch ranges between 10.99 USD and 26.99 USD depending on the type of vehicle rented.

You may purchase optional CDW for an additional fee. If you purchase CDW, we agree, subject to the actions listed on the rental agreement that invalidate CDW, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico.

When deciding whether or not to purchase DW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk.

Refueling Service

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1 -  Prepay Fuel --This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. The price is based on an estimate of current fuel prices and the average tank size for the car received. No refunds will be issued for unused gas.

Option 2 -  We Refill. --This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices.

Option 3 -  You Refill. --This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.