Hi,
Thanks for contacting us. Before we can help, we need you to confirm that you own this account.
Please reply to this email and attach a photo of yourself holding a hand-written copy of the code below.
19407
Please make sure that the photo you send:
- Includes the above code hand-written on a clean sheet of paper, followed by your full name and username
- Clearly shows both the code and your face
- Is attached to your reply as a JPEG file
If this account doesn't include any pictures of you or is used to represent someone or something else, we won't be able to help until we receive a photo that meets these requirements.
Keep in mind that you can also use backup codes to complete the two-factor authentication process and log into your account.
Thanks,
The Instagram Team